Why Customers Trust John Laverty Optometrists
Brian McKeown, Optometrist and owner at John Laverty Optometrists, shares what a recent customer survey revealed about trust, care and the small details that make a big difference.
We understand that taking care of your eyesight is about much more than a routine appointment. It is about protecting one of your most precious senses and feeling confident in the people who are looking after it. That is why so many of our customers choose to place their trust in us, allowing our team to care for their vision with genuine attention and expertise.
To make sure we are truly meeting your needs, we recently asked our customers why they visit us and how they feel about our service. Reading through their responses was both humbling and encouraging. What stood out most was how often people mentioned the experience itself, the warmth, the time taken, and the way they are made to feel from the moment they walk through the door.
Here are just a few of the comments that stayed with us:
“At John Laverty’s you feel more like a friend than a customer. It is a pleasure and relaxing when you enter and speak to the staff.”
“I love visiting my optician because it’s the one place where seeing clearly actually is a fashion statement. The team always makes me smile, and I walk out not just with better vision but a better mood too.”
“All the staff are so friendly and helpful and you feel you get a personalised service. The choice of glasses is excellent and it is conveniently placed in the town.”
“Always so accommodating, friendly and helpful staff that go above and beyond. I always feel I am listened to and understood with any worries.”
“They are so professional, helpful and friendly. They always have time for you no matter how small the problem is.”
What these messages tell us
What these messages tell us is that people value being seen, heard and cared for. They want expertise, of course, but they also want reassurance, time and kindness. That is what we strive to offer every single day.
We have built our service around a few core principles that reflect what matters most to our customers:
Niche brands — carefully chosen eyewear that allows you to express your personality and feel confident in your look.
Interest-free payment plans — so you can invest in your vision without financial pressure.
A no-pressure environment — where you can take your time choosing frames and asking questions.
Our glasses guarantee — giving you confidence that your purchase is backed by our commitment to quality and satisfaction.
Whether you are due an eye examination, would like expert advice on frames, or are helping a loved one access the care they need, we would love you to experience the difference at John Laverty Optometrists. You can book an appointment, arrange a styling session, or ask about gift vouchers, all with the reassurance that you will be looked after in a calm, supportive setting.
We believe real experiences build real trust. That is why we will continue to listen, to learn and to share the voices of the people we care for. Your stories guide everything we do, and they remind us why this work matters.
