Peace of Mind from Start to Finish with Fast Track NI
From recovery at the roadside to a like-for-like replacement car and expert legal support, FastTrack NI takes the stress out of non-fault accidents – so you can focus on getting back on the road.
For readers who may not have heard of FastTrack NI before, can you explain what your company does and how you help people after a road accident?
FastTrack Accident Management is a Northern Ireland–based company that specialises in handling non-fault road accidents from start to finish. We take care of everything — from recovering your vehicle at the scene to providing a like-for-like replacement car, dealing with all the paperwork and managing any personal injury claims through our in-house legal team.
Once we step in, the client doesn’t have to worry about a thing. We handle every stage behind the scenes to make sure the process runs smoothly and the outcome is satisfactory.
Being in an accident can be such a stressful experience. How do you and your team step in to make the process easier from the very first call?
Accidents can be frightening and confusing. Most people don’t know who to call first or what to do next, which only adds to the panic. When someone phones FastTrack, we do everything we can to put them at ease straight away.
If they’re stranded, we’ll help them get home safely – whether that’s arranging a lift to their family, partner or home address — and we’ll recover the vehicle from the scene. In many cases, we can have a replacement car ready the same day, or by the next morning at the latest.
We handle all the paperwork and practicalities so that clients aren’t left stressed or overwhelmed after what’s already a shock to the system.
Many drivers worry about losing their no-claims bonus or paying an excess after an accident. How does FastTrack NI help protect them from that?
That’s one of the biggest misconceptions we deal with. Most people instinctively call their insurance company after an accident – but if they’re not at fault, doing that can mean claiming on their own policy and risking their no-claims bonus.
When you come to FastTrack after a non-fault accident, we deal directly with the other party’s insurer instead. Because it wasn’t your fault, your no-claims bonus stays completely protected, and you don’t pay any excess.
We know exactly how to handle these cases professionally, so you’re not left at a disadvantage.
You describe your service as “peace of mind from start to finish.” What makes your approach to claims management different from going through a regular insurance company?
The difference is that we work entirely for you — not the insurer. Some insurance companies may also represent the third party, which can limit what you’re offered or the type of replacement vehicle you receive.
At FastTrack, we go further. We provide like-for-like vehicles for everything from cars to vans, lorries and even specialist vehicles. For example, we recently helped a driving instructor who needed a dual-control car, and we made sure she was supplied with the correct vehicle straight away.
Our in-house legal team also pursue personal injury claims where necessary, ensuring clients receive what they’re entitled to. It’s a completely managed service designed around fairness, speed and peace of mind.
What’s the one piece of advice you’d give someone who’s just been involved in a non fault accident and doesn’t know where to start?
Never agree to settle privately on the roadside. It might seem easier at the time if someone says, “My dad’s a mechanic, we’ll sort it,” but modern vehicles are complex. A small dent can hide serious internal damage – sensors, modules or safety bars can all be affected.
Always get a professional assessment. When you pass the case to FastTrack Accident Management, we’ll arrange an engineer’s report, handle all communication with insurers and manage any necessary repairs. It ensures nothing is missed and that you get the full support you’re entitled to.
The most important thing is to stay calm, avoid signing anything and let professionals handle it. Once you contact us, you can get on with your day while we do all the work in the background – from vehicle recovery to final settlement.
